Contract Call Centres Award 2020

Last updated: 09 August 2024

The Contract Call Centres Award 2020 applies throughout Australia to employers in the contract call centre industry and their employees covered by the classifications in this award. The contract call centre industry includes businesses whose principal function is supplying inbound or outbound customer contact services to various clients on a contract basis. This award does not apply to businesses that are not in the contract call centre industry, or those where customer contact services are performed solely within and for that business.

These summaries have been generated with the help of artificial intelligence. Please verify by checking the original award at www.fairwork.gov.au

Contract Call Centres Award 2020

PART 1

Application and Operation of this Award

PART 2

Types of Employment and Classifications

PART 3

Hours of Work

PART 4

Wages and Allowances

PART 5

Overtime and Penalty Rates

PART 6

Leave and Public Holidays

PART 7

Workplace Delegates, Consultation and Dispute Resolution

PART 8

Termination of Employment and Redundancy

Schedule