Description

In this week’s episode, Mark asked about a warranty issue with an oven repair, and Nick explained consumer rights under Australian Consumer Law, stating that the seller must cover all costs within a reasonable period. Another caller, Martin, reported an issue with a store's return policy regarding solar batteries, and Nick advised that the store must honor the return as represented by their employee. John, a business owner, asked about recovering costs for pursuing unpaid invoices. Nick clarified that court filing fees and bailiff costs are recoverable, but not legal costs for claims under $10,000. Andrew texted in with a concern about a company making employees pay for discrepancies, which Nick stated is a breach of the Fair Work Act. Lastly, Les inquired about warranty coverage for a second-hand TV, and Nick confirmed that Australian Consumer Law applies to second-hand goods within a reasonable period.

Topics Discussed:

Consumer rights on oven repair

Store return policy representation

Recovering unpaid invoice costs

Employee wage deductions

Warranty coverage for second hand TV